Data Analyst, Product analytics

Thomson Reuters•Toronto, ON

2d•CA$70,000 - CA$120,000•Hybrid

About The Position

If you’re an experienced data analyst who is ready to take on the challenge of collaborating with stakeholders, delivering insights through data-driven storytelling, and driving analytics initiatives, this could be the right job for you. Thomson Reuters is seeking a Data Analyst for the Legal Research Product Analytics team. The analyst works as an extension of the product team and collaborates closely with design teams and Senior Analysts to support upcoming decisions and long-term goals. This role is part of the Thomson Reuters Product Analytics team, a group of approximately 20 analysts of varied backgrounds who share ideas, best practices, and learnings with each other. This is an ideal role for a product or business analyst who is great with data, has some experience with stakeholders and analytics initiatives, and is ready to take the next step in their career. About the Role In this opportunity as a Data Analyst - Product Analytics, you will: Implementation: Partner with senior analysts to establish measurement plans and then work with developers/platform architects to deploy relevant product analytics solutions (like Pendo) and ensure the right metrics, journeys, and events are captured in-product Center of Excellence: Partner with product teams to define and maintain support processes Improve Product: Use product analytics/data to recognize patterns and trends to understand user behavior and identify improvement opportunities BI/Reporting: Build dashboards and reports, including baselines and trends for page performance, feature usage, and customer segments Thought Leadership: Demonstrate thought leadership by leveraging analyses to understand products, derive insights, run experiments, and deliver business and customer outcomes

Requirements

2-4 years of hands-on product analytics experience with exposure to agile/scrum processes, product backlog grooming, etc.
2+ years of experience using SQL; building and documenting queries for consistent team use.
2+ years of experience using Alteryx or other ETL tools.
2+ years of building data visualizations with products like Tableau, MS Power BI, or similar.
2+ years of experience driving data-driven decision-making within product teams, going beyond report generation to deliver insights.
Experience with analyses such as customer journey mapping, audience profiling/segmentation, cohort analysis, tag management, and A/B testing.
Demonstrated experience using statistical packages within Python/R to analyze structured and unstructured datasets and deliver insights on product usage and performance.
Strong communication skills, including experience in supporting and communicating data-driven analyses to various departments and stakeholders.

Nice To Haves

Exposure to product analytics tools such as Pendo, Amplitude, Adobe Analytics, and Google Analytics is an asset.
Jira, MS Azure DevOps, and MS SharePoint experience is an asset.
Legal Research subscription products experience is an asset.

Responsibilities

Partner with senior analysts to establish measurement plans and then work with developers/platform architects to deploy relevant product analytics solutions (like Pendo) and ensure the right metrics, journeys, and events are captured in-product
Partner with product teams to define and maintain support processes
Use product analytics/data to recognize patterns and trends to understand user behavior and identify improvement opportunities
Build dashboards and reports, including baselines and trends for page performance, feature usage, and customer segments
Demonstrate thought leadership by leveraging analyses to understand products, derive insights, run experiments, and deliver business and customer outcomes
Building and maintaining support processes.