Daily Operations Float (Patient Scheduling & Patient Services)

About the position

The Daily Operations Float position is responsible for providing administrative support to designated physicians across multiple locations including Geneva, Elgin, and Barrington. This role involves answering telephones, performing registration duties, scheduling appointments, and updating patient accounts. The position requires flexibility to float between locations and involves working full-time hours, including evenings and rotating weekends.

Responsibilities

• Greet and direct patients.
• Answer telephone calls and assist or direct callers as appropriate.
• Perform registration ensuring timely and accurate completion of documentation.
• Responsible for scheduling patient appointments and/or tests and assisting in obtaining referrals when necessary.
• Maintain a test result log, ensuring all patients receive results in a timely manner.
• Maintain accurate and complete patient records.
• Facilitate internal communication regarding physician schedule changes and issues pertaining to patient care.

Requirements

• A High school diploma or equivalent.
• A minimum of two (2) years of work experience in a healthcare setting and have medical terminology knowledge.
• Experience with data entry and have computer skills.

Nice-to-haves

• Undergraduate degree, preferably in business or a related and/or equivalent field of study.
• Previous work experience in an orthopedic practice.
• Bi-lingual is a plus.

Benefits

• BCBS Medical
• Dental & Vision Insurance
• Paid Time Off (PTO)
• Holiday Pay
• 401k/Profit Sharing
• Short-Term Disability Insurance
• Life Insurance
• Various voluntary benefits