Datacom - Manila, AR

posted about 1 month ago

Full-time - Mid Level
Hybrid - Manila, AR
5,001-10,000 employees
Professional, Scientific, and Technical Services

About the position

The CX Technology Consultant is responsible for providing a chargeable service to clients in the development of industry specific systems mostly aligned to projects, consulting assignments, building and installing turnkey business solutions. This role involves designing and developing high quality business solutions, evaluating customer business needs, and recognizing potential problems and business opportunities. The consultant will also be involved in problem identification, system architecture definition, hardware/software specification, implementation, testing, client training, and solution deployment. Additionally, the role includes project management activities, liaising with customers, and assisting with sales proposals.

Responsibilities

  • Designing and developing high quality business solutions and other projects.
  • Evaluating customer's business needs with input to strategic planning of business systems and directions.
  • Recognising and promptly advising management of potential problems and for potential follow-on business opportunities.
  • Problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training, and solution deployment.
  • Analysing existing programs or formulating logic for new systems, devising logic procedures, preparing flowcharting, performing coding and testing/debugging programs.
  • Being accountable for defined assignments/projects often involving immediate action or short-term planning of human and other resources.
  • Preparing and obtaining approval of system and programming documentation.
  • Recommending changes in development, maintenance and system standards.
  • Developing conversion and system implementations plans.
  • Training users in conversion and implementation of system.
  • Project management activities include interaction with company and client managers and cost/schedule monitoring.
  • Liaising with customers during preliminary installation and testing of developed software solutions or products.
  • Assisting with the preparation of sales proposals.
  • Identifying additional product/services opportunities in customer organisation.
  • Receiving assignments in the form of objectives and determines how to use resources to meet schedules and goals.
  • Providing guidance and advice to subordinates within the latitude of established company policies in order to meet schedules and resolve technical problems.

Requirements

  • Understanding business/organisation/marketing context of business solutions.
  • Specialist level of competence/knowledge in at least one technology/expertise area.
  • Good understanding of current services and new computing directions and technologies.
  • Knowledge of the Outsourced IT services and infrastructure project requirements.
  • Proven experience with automation languages, practices and toolsets.
  • Business awareness (corporate structure, ROI, TCO, budget and planning strategy etc).
  • Contact Center industry experience, with a minimum of 5 years in a solutions engineering/technical services/sales position.
  • Prior experience with Genesys Cloud.
  • Expertise in Genesys solutions with customers' existing technologies and Genesys Cloud solutions.
  • Proven track record as a Solution Architect, with substantial experience in Genesys projects.
  • High level customer facing experience.
  • Ability to facilitate sales, with emphasis on the technical aspect.
  • Ability to address complex technical and selling situations with proposed resolutions.

Benefits

  • Hybrid work setup (Twice a week)
  • Flexible work schedule
  • Work-Life balance
  • No graveyard shifts
  • Spotter fees
  • HMO with Free 4 Dependents
  • Leave credits
  • Performance bonuses
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