CX Financial Assurance and Strategy (FAST) Manager(Hybrid)
About The Position
The Customer Experience Financial Assurance and Strategy (CX FAST) Team is a high-impact group that sits at the intersection of finance, sales, and delivery. They partner closely with CX Renewals, Sales, CX Delivery, Commercial Finance, and CX Product Management to drive profitable annual recurring revenue (ARR) growth and lead Cisco’s business transformation. They are a team of strategic advisors who turn complex proposals into winning deal structures. As a member of the CX FAST Team, you will engage in large, non-standard, and complex CX opportunities. You will act as a strategic business partner and trusted advisor, influencing the commercial direction of our most significant deals. This role offers a front-row seat to Cisco’s business transformation, allowing you to shape deal constructs that directly impact our global growth and profitability.
Requirements
- Bachelor’s degree in Finance or Business.
- 10+ years of experience in a large multinational corporate environment with exposure to financial or commercial fields.
- Proven experience in commercial deal structuring and financial modeling.
- Demonstrated ability to influence and negotiate with stakeholders through strong communication and executive presence.
- Demonstrated experience in financial analysis and problem-solving within a fast-paced environment.
- Strong ability to work through ambiguity and develop creative, winning solutions.
Nice To Haves
- Familiarity with Cisco Systems, processes, and business transformation initiatives.
- Proficiency with tools such as MDM, CCW, CCW-R, EAMP, Salesforce (SFDC), and PowerBI.
- Experience using AI-powered platforms like Circuit and Bridge IT to drive efficiency.
- Commitment to continuous professional development within a corporate finance environment.
Responsibilities
- Consult on overall deal constructs, including services mix, commercial terms, and discounts.
- Advise stakeholders on alternative deal strategies, standard programs, and financial methodologies.
- Provide insightful recommendations derived from detailed CX cost analysis and services consumption trends.
- Collaborate across organizations to build, price, and define deliverables for non-standard service offerings.
- Develop complex pricing models and provide deal insights and analysis to executive leadership.
- Assure non-standard proposals in MDM.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short-term disability coverage
- Long-term disability coverage
- Basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation time per full calendar year (non-exempt employees)
- Flexible vacation time off program (exempt employees)
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward from one calendar year to the next
- Additional paid time away may be requested to deal with critical or emergency issues for family members
- Optional 10 paid days per full calendar year to volunteer
- Annual bonuses (for non-sales roles)
- Performance-based incentive pay (for sales roles)
- Cisco restricted stock units
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What This Job Offers
Job Type
Full-time
Career Level
Manager
