Customs Supervisor (JO-3070-ENG)

About the position

The opportunity involves directing and supervising the Customs Analysts, Sr. Customs Analyst, and Lead associates responsible for the Import/Export activity within the US. The responsibilities include auditing and oversight to ensure maximum productivity within the team while ensuring the quality of data transmitted to various government agencies. The role also assists with FTZ activity.

Responsibilities

• Oversee and direct team performance according to departmental KPIs.
• Train, coach, and supervise team members to assist in resolving irregularities identified.
• Direct the preparation of import/export data transmitted by all Customs Analyst staff.
• Communicate with US Customs & Border Control and other government officials to obtain release of incoming freight and resolve delays while minimizing cost.
• Audit shipment documents and SharePoint document retention platform to identify areas of concern.
• Communicate and escalate transaction problems or irregularities to manager and assist in identifying solutions.
• Allocate work assignments and/or task responsibilities to maximize effectiveness utilizing department KPIs.
• Assist with FTZ related matters and other projects as assigned by the Manager.

Requirements

• Licensed Customs Broker required.
• Bachelor's Degree or equivalent experience preferred.
• Customs Compliance Specialist (CCS) Certification required.
• 4-5 years' experience in import/export environment required.
• 2 years Foreign Trade Zone experience preferred.
• Delegation of duties as needed to ensure objectives are met.
• Strong communication skills with customers and multiple departments, both written and oral.
• Leadership and organizational skills, including strong attention to detail.
• Excellent computer and decision-making skills.
• Ability to analyze Customs related documents and communicate effectively with internal/external sources.
• Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) and data entry skills.
• Ability to work in a team-based environment.
• Flexibility to changing work priorities.
• Confidentiality of data.
• Hearing is required to hear instructions and safety warnings.
• Vision is required to read instructions and interpret data.

Benefits

• Join a publicly traded company dual-listed on NYSE and TSX with great potential.
• Be part of a workplace where meaningful connections and teamwork are celebrated.
• Work alongside a diverse group of colleagues from local to international.
• Benefit from mentorship and continuous development opportunities.
• Take advantage of attractive benefits packages.