Customs Operations Specialist

About the position

DHL Global Forwarding manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. We have an outstanding career opportunity for a Customs Operations Specialist in our Port Huron, MI facility. As a Customs Entry Processing Agent you will be responsible for completing the customs entry documentation into our computerized system for our customers. Come join our DHL team and establish a career with the largest global transportation and logistics company!

Responsibilities

• Enter new customer orders into our DHL computerized system to obtain release of cargo
• Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion
• Completes document auto upload as needed into DHL computerized system
• Work with importer to obtain missing information via telephone or email
• Maintains positive and professional customer relationships (internal and external)
• Processing of medium complexity air/ocean shipments and requires more thorough understanding of SPI (Special Program Indicator) related to FTAs (Free Trade Agreements) and PGA's (Participating Government Agencies)
• May be assigned additional tasks as needed

Requirements

• HS diploma or GED required
• Keyboarding / 10 key data processing skills required
• Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience required
• Exceptional customer service skills
• Strong communication skills
• Flexibility to work various shifts: days, evenings, nights, or weekends
• Minimum of 1-2 years of experience in area of responsibility

Benefits

• Competitive base salary plus role dependent performance-based incentives
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate
• Comprehensive medical plans covering preventive care, inpatient/outpatient services, and prescriptions
• Optional vision coverage for exams, frames, and contacts
• Optional dental coverage for preventive, basic, and major services
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days