Customer Welcome Journey Launch Manager

2B Living, Inc.•San Carlos, CA

1d•$73 - $83

About The Position

Join a team that’s redefining property management. At 2B Living, we do things differently—we Solve Hard Problems, Grow Courageously, and Row Together to create thriving communities. As the CWJ Launch Manager you will play a crucial role in ensuring a seamless transition of new properties into our management portfolio. This position involves coordinating with various departments to facilitate a smooth onboarding experience, addressing any issues that arise, and ensuring compliance with all relevant regulations and company policies.

Requirements

Minimum of 3 years of property management experience, with a focus on onboarding or property transitions preferred.
Strong understanding of property management regulations, leasing processes, and maintenance protocols.
Excellent organizational, communication, and problem-solving skills.
Ability to manage multiple projects simultaneously and work effectively with various stakeholders.
Proficiency in property management software and Microsoft Office Suite.
Familiarity with industry-specific tools and platforms is a plus.

Nice To Haves

Relevant certifications (e.g., CCRM, CPM, CAM) a plus.

Responsibilities

Serve as the primary point of contact during onboarding for newly acquired customer
Conduct kickoff meetings with clients & coordinate action items
Monitor onboarding milestones and proactively address obstacles.
Manage remote coordinators
Partner with Accounting and Operations teams to ensure a smooth introduction & handoff
Oversee some on-site activities at properties performed by Operations Manager
Maintain quality control to ensure accurate information for property and owner records
Report on onboarding status and key success metrics
Identify opportunities to improve onboarding workflows and customer experience