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Customer Support
$56,950 - $59,550/Yr
Intellipro Technologies - Sunnyvale, CA
posted 2 months ago
Full-time - Entry Level
Remote - Sunnyvale, CA
About the position
The Customer Support position at IntelliPro Technologies focuses on providing exceptional customer service and support in a B2B environment. The role requires familiarity with call center operations and the ability to analyze field operation data to optimize strategies. The position is contract-based for one year, with a pay rate of $28 per hour, and offers a flexible schedule.
Responsibilities
- Provide customer service and support in a B2B environment.
- Familiarize with call center operations and features.
- Analyze field operation data to adjust and optimize strategies.
- Collaborate with team members to solve problems under pressure.
Requirements
- 1-2 years of experience in a call center environment.
- Familiarity with call center operation patterns and features.
- Experience in the financial services or internet industry preferred.
- Salesforce experience preferred.
- Strong sense of responsibility and independent thinking.
- Ability to work under pressure and solve problems.
Nice-to-haves
- Experience in the financial service industry (banking or payment industry).
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- Vision insurance
- Flexible schedule
