ABB - Memphis, TN

posted 23 days ago

Full-time - Entry Level
Hybrid - Memphis, TN
Professional, Scientific, and Technical Services

About the position

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. As a Customer Support Specialist, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB. The work model for the role is hybrid-remote, but will need to be able to work several days a week in the Memphis, TN office.

Responsibilities

  • Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
  • Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
  • Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
  • Monitoring the status of orders, ensuring that inquiries are resolved, ensuring a positive customer experience.
  • Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.

Requirements

  • High School Diploma required, BBA preferred in Customer Operations
  • 3 years of experience in customer service, preferred working as a customer service representative with respect to the electrical industry market
  • Demonstrated ability to be an effective communicator (written and oral)
  • An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
  • Knowledge of principles and practices in customer service
  • Knowledge of SAP Torque, Sales Force .com, all Microsoft software such as Outlook, Excel, Word etc. is preferred
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.
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