Experienced Customer Support Specialist

Boeing•Miami, FL

5d•Onsite

About The Position

Boeing Global Services (BGS) Training Solutions is seeking an Experienced Customer Support Specialist to join their Miami, Florida Campus. This role serves as the initial point of contact for the Miami Campus, responsible for checking in and verifying documentation and/or training for customers from multiple airlines. The campus serves over 13,000 customers and visitors annually.

Requirements

Bachelor’s degree
3+ years of experience in customer support services and document compliance related fields
3+ years of experience working in a multi-functional team environment
Experience in data analysis
Proficiency with the Microsoft Office tool suite (Excel, Word, PowerPoint)
Must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Nice To Haves

SEVP experience
Regulatory experience
Experience working in a fast-paced and deadline-driven environment
Experience implementing process and/or strategy improvements and an applied understanding of Lean practices
Experience in a role requiring strategic planning
Interpersonal skills, teamwork, and customer focus are essential to be successful in the role

Responsibilities

Responding to visitor/customer queries and needs
Ensure TSA verification and requirements are met
Ensures all audit requirements are complying
Verifying training rosters
Handling urgent schedule/training adjustments
Leading VIP & regulatory authority visits to the campus from around the world
Set up classrooms and review schedules
Send schedules to customers and upload student information
Review and use secure documentation handling processes, relating to fingerprinting and highly sensitive personal information
Identify areas which require improvement