Experienced Customer Support Specialist

Boeing•Dallas, TX

6d•Onsite

About The Position

Boeing Distribution, Inc. Boeing Global Services (BGS), Systems & Components Distribution Business, is seeking an Experienced Customer Support Specialist to join the Defense Fleet Readiness team based in Dallas, TX. In this role, the focus will be on supporting our Defense Fleet Readiness Programs by leveraging our BDI Product Portfolio to supply parts & services for our Boeing Defense Platforms. This customer support representative will also work closely with our larger Engine MROs to provide product support and communicate key deliveries on engine material for specific GE military applications such as J85, F404, CT7, and/or T700.

Requirements

3+ years of Customer support, customer service, or supply chain experience
3+ years of experience developing presentations for and presenting to leadership
Ability to handle high pressure situations
One or more years’ experience with Excel, Access, or other database management
Experience communicating and collaborating directly with internal or external customers, peers, other employees, and all levels of leadership
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Nice To Haves

3+ years’ Experience with SAP or similar ERP systems highly preferred
Bachelor’s degree or higher
Experience performing data analysis and troubleshooting
Experience with ERP reporting systems (i.e. Spotfire, tableau)
Experience working with managing Subcontracts and/or Engine MRO maintenance and/or customers

Responsibilities

Coordinate responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution
Interacts with customers and internal partners through face to face/ virtual meetings, phone calls, emails and other media.
Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders
Manage and execute supplier management strategies to ensure on-time delivery
Manage the approval of RFQs and proposals for individual
Assists in the analysis of supplier and customer data regarding products and services to include repair capabilities, capacity, and performance
Monitoring dashboards and/or reports out of Spotfire (and other reporting tools) and review/create reporting and/or analytics using Microsoft Excel and/or Smart Sheet tool
Will work closely with leadership, program managers, supply chain, product line team and other key stake holders to support OTD objectives
Be able to communicate and present clearly & effectively.
Complete tasks with little to no supervision