Experienced Customer Support Specialist

Boeing•Hialeah, FL

5d•Onsite

About The Position

Boeing Distribution, Inc. Boeing Global Services (BGS), Distribution Business, is looking for an Experienced Customer Support Specialist to join their team in Hialeah, FL. This role involves reviewing customer purchase orders, processing them in SAP (ERP) and managing portals, and collaborating with various internal departments like the warehouse, Sales, and Quality to ensure timely order resolution. The specialist will prioritize orders with issues, analyze their feasibility, and research solutions within SAP. They will also manage open orders pending resolution, coordinate critical order shipments, and monitor/expedite complex and urgent orders. Additionally, the role includes resolving customer claims, determining root causes, recommending corrective actions, and supporting Accounts Receivable with cash collection. Maintaining pipeline health for part usage/demand on existing contracts and programs in collaboration with customers, Sales, and Planners is also a key responsibility. The position requires adherence to export control compliance, necessitating the candidate to be a "U.S. Person."

Requirements

5 or more years of related work experience
Experience in Program Management and/or Customer Support
Strong problem-solving skills
Ability to manage multiple and competing priorities
Experience in all MS office applications (Excel, Word, Outlook, PowerPoint, etc.) must be able to analyze and generate reports.
This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Nice To Haves

Experience in aerospace hardware sales
Knowledge of the aerospace/aviation industry
Outstanding communication skills, verbal and written
Proficiency in numeric reasoning and mathematical skills
Excellent communications skills, both written and verbal
Ability to work in a very fast-paced environment with a high degree of accuracy

Responsibilities

Reviews of customer purchase orders to assess requirements.
Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management.
Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
Performs research in SAP (ERP) to potentially resolve order issues.
Reviews and actions open orders that are pending resolution.
For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
Monitors / Expedites orders with high complexity and urgency.
Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection.
Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc.
Performs other duties and responsibilities as assigned or required.