Customer Support Specialist

Glacier Bancorp, Inc. • Belgrade, MT

14h • Onsite

About The Position

The position is responsible for servicing incoming customer calls, answering customer questions, and resolving account issues through extraordinary customer service. The employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank. Weekends off!

Requirements

• High School Diploma or equivalent GED
• Excellent customer service skills
• Must have the ability to work quickly and accurately in a professional manner
• Provides leadership by setting the example for his/her coworkers to follow
• Knowledge of bank services and products
• Familiar with 10 key, phone system and computer keyboard

Nice To Haves

• Previous bank experience preferred

Responsibilities

• Have extensive contact with customers, the general public and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance overall efficiency and image of the bank
• Answer incoming telephone inquires, determine the needs of the caller, and minimize the caller’s time and effort in resolving their concern, with prompt and extraordinary service
• Correctly and efficiently transfer calls to outside offices and staff members
• Process telephone transfer requests, check orders, stop payments, debit card maintenance
• Provide customer service on ACH and ATM inquiries and disputes, online banking inquires and resets, loan payments.
• Provide statement printouts and check copy requests
• Basic knowledge of bank products to include deposit products such as checking, savings, money market, CD’s, online banking products, debit cards; and lending products such as consumer loans and HELOCs.
• Refer services and products to include sweeps, AFTs, telephone banking, online banking products, ODP’s. Promote Tell-A-Friend
• Proper usage of Jack Henry as well as other supported systems i.e. PassPort, Netteller, 4Sight, Synergy, PowerLink, FI Management, RSA
• Provide viable options to meet customer needs, while conforming to Bank regulations and policies and following the Service Pledge
• Basic knowledge of compliance and regulatory issues. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date
• Other miscellaneous duties as assigned
• Regular and predictable attendance to accomplish job duties to provide in-person contact

Benefits

• medical
• dental
• vision
• life insurance
• health savings account option
• Employee Assistance Program (EAP)
• health rewards program
• retirement savings plan
• 401(k)
• Profit-Sharing plans
• short and long-term disability benefits
• education and training benefits
• discounts on banking products and services
• Paid Time Off (PTO) plan
• paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED