Customer Support Specialist

$36,400 - $36,400/Yr

Volgistics - Byron Center, MI

posted 2 months ago

Full-time - Entry Level
Byron Center, MI
Professional, Scientific, and Technical Services

About the position

The Customer Support Specialist at Volgistics plays a crucial role in ensuring customer satisfaction by providing support and training for the company's volunteer management software. This position involves direct interaction with users, responding to inquiries, conducting live demonstrations, and testing software updates to maintain high-quality standards. The role requires a blend of technical skills and customer service expertise to effectively address user needs and contribute to product development.

Responsibilities

  • Responding to customer inquiries via an online messaging system
  • Providing customers with live online demonstrations and training of the software
  • Testing new changes to the software

Requirements

  • Demonstrate excellent business writing skills
  • Possess better-than-average level of computer skills
  • Work well on a team and independently
  • Show good problem-solving abilities
  • Enjoy the challenge of researching complex issues
  • Have the ability to learn and retain new information
  • Be patient, understanding, and empathetic to customer's needs

Benefits

  • Fully-paid smart phone plan
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Very generous 401K plan
  • Employer pays 40% of health insurance premiums
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