Publicis Groupe
posted about 1 month ago
Full-time - Entry Level
Professional, Scientific, and Technical Services
About the position
The Customer Support Specialist at Profitero plays a vital role in ensuring customer satisfaction and success with the company's eCommerce analytics platform. This position involves direct engagement with customers to address product inquiries and challenges, while also collaborating with various internal teams to facilitate effective solutions. The role is designed for individuals who thrive in a fast-paced environment and are eager to develop their careers within a growing technology company.
Responsibilities
- Engage directly with customers to ensure excellent levels of service
- Work with Account Management, Insights, and Technology team to ensure customer success
- Project manage internal and external resources to achieve desired outcomes
- Become a product expert on Profitero's eCommerce analytics platform
- Help customers organize and code their data in our Product
- Assess data for completeness, integrity, and accuracy
- Provide clear and prompt communication with customers through support calls and emails
- Manage workload and overlapping priorities to meet scheduled deadlines and commitments
- Diagnose and resolve data related challenges our customers may encounter
- Identify and track support issue progress through our help desk system
Requirements
- 2+ years of technical support or client service experience
- Excellent organisation, problem solving & prioritization skills
- Passion for solving problems and taking action
- High degree of proficiency in Excel
- Prior experience technology / software company a plus
Nice-to-haves
- European language skills desirable for EMEA based roles (primarily German and French)
Benefits
- A competitive base salary
- Employee Healthcare Plan
- Life Assurance
- Group Income Protection
- Dental care plan
- Eye care scheme
- 24-hour online GP service
- Company pension scheme
- Cycle to work scheme
- 25 days holiday plus bank holidays
- Birthday day off
- Gym membership at up to 40% off
- Frequent social events
- Employee referral program
- Personal employee development plan
- Profitero Hero scheme
- Flexible working hours
