About the position
Sloan is the world's leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide. Sloan has a great opportunity for a Customer Service Representative in our Franklin Park, IL headquarters reporting to our Customer Support Manager. The Customer Service Representative will be responsible for handling inquiries, resolving issues and offering product and service information. This role serves as the first point of contact for customers where you'll deliver high quality support ensuring customer satisfaction and retention. This role is hybrid, working three days in the office and two days from home after a training period.
Responsibilities
- Respond to internal and external customers with information that includes order status, order expedites and changes, pricing, product availability and lead-times, replacements, returns and shortages.
- Enter and review customer purchase orders and provide customers with feedback on any discrepancies related to pricing, quantity, or obsolete material.
- Become familiar with the company's products and policies in order to recommend alternatives and solutions to product issues.
- Become knowledgeable of competitive products and research online and through other sources for additional competitive information.
- Work cross-functionally with resources inside and outside of Sloan, anticipating customer's needs and providing solutions.
Requirements
- High School Diploma or GED
- 1+ Years Relevant Experience in Customer Support
- Basic project management skills and excellent organizational skills.
- Excellent customer service skills.
- Experience with Microsoft Office Suite including Word and Excel.
- Proven ability to develop and maintain positive working relationships in a demanding work environment, with co-workers, supervisors and customers.
Benefits
- Comprehensive Health Coverage: Medical (including prescription coverage), Dental, and Vision Insurance, effective the first of the month following your hire date.
- Health Savings Account (HSA): With company contributions for most medical plan options.
- Financial Security: Basic Life, Basic Accidental Death and Dismemberment, Short-term Disability, Long-term Disability, and Accident Insurance.
- Additional Protection: Optional Life, Critical Illness, Hospital Indemnity, Legal, Pet Insurance, and Identity Theft Protection.
- Convenient Commuter Benefits: Save on your daily commute.
- Flexible Spending Accounts: Dependent Care FSA to help manage your expenses.
- Wellness Support: Employee Assistance Plan and Wellness Programs to keep you healthy and happy.
- Retirement Savings: 401(k) Retirement Savings Plan with a company match and immediate vesting.
- Generous Time Off: Paid Holidays, Volunteer Time Off, Paid Time Off, Sick Leave, Military Leave, Parental Leave, Bereavement Leave, and other paid or unpaid state/local leaves where required.
- Work-Life Balance: Hybrid Work Program to support your flexibility.
- Employee Referral Program: Earn rewards for referring great talent.
- Professional Development: Tuition Reimbursement Program to help you grow your skills.
- Community and Networking: Join our Employee Business Groups and connect with colleagues.
