Customer Support Representative

Sandvik • Elko, NV

3d • Hybrid

About The Position

Sandvik Mining is looking for a Customer Support Representative in Elko, NV. Sandvik has a strong platform based on its world-class R&D capabilities and premium, high-tech products. The company is at the forefront of automation, digitalization, and electrification, with sustainability as an integral part of its business. They seek motivated, curious, and forward-thinking team members who are motivated by serving customers and employees, in future-proofing business and thrive in an inclusive learning culture. Sandvik offers competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact. The Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions, and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling, and quarrying. The Customer Support Rep will be a hybrid role requiring 3 days in office in Elko, NV.

Requirements

• Associate degree or equivalent experience required
• 2–5 years of experience in customer service, inside sales, or order management
• Proficiency in Microsoft Office, particularly Excel and Windows-based applications
• Ability to learn and effectively use customer service and order management systems
• Strong sense of personal accountability with excellent follow-through and attention to detail
• Professional, cooperative, and relationship-oriented communication style
• Demonstrated tact, discretion, and diplomacy when working with customers and internal partners
• Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.

Nice To Haves

• Experience with CRM software
• Success with customer-focused roles
• Strong written and verbal communication skills
• Strong time management and organizational skills

Responsibilities

• Answer designated inbound calls from external customers and process sales orders received by phone
• Assess customer inquiries and route to the appropriate individual or department
• Take ownership of customer issues and ensure commitments are met accurately and on time
• Expedite urgent orders to meet critical customer delivery needs
• Escalate customer concerns to supervisors and collaborate on resolution when required
• Proactively inform customers of order status changes, backlog issues, and delivery updates
• Utilize available tools and resources (allocation, stock availability, job prioritization) to fulfill customer requirements
• Partner with the Expeditor to ensure accuracy of customer backorder information
• Stay current on industry developments, competitive offerings, and market conditions affecting customers
• Build working knowledge of Sandvik products and their applications for assigned customer groups

Benefits

• Competitive wages
• Health insurance
• Dental insurance
• Disability insurance
• Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions
• Opportunities for professional competence development
• Training
• Career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree