Overnight Bilingual Customer Support Agent (McAllen)

AnswerOne•McAllen, TX

1d•$16 - $19•Onsite

About The Position

Immediately hiring Full Time Overnight Bilingual Customer Support Agents at AnswerOne! Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you! Every interaction is an opportunity to help a customer feel valued, respected, and taken care of. We're looking for people who are detail oriented, motivated, and compassionate to fill these important positions. This is an in office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

Requirements

A welcoming voice with an upbeat tone
Strong command of the English language with good spelling and grammar
Computer skills in a Windows based environment
Good attendance
The ability to type 35 words per minute or more
Fluent in Spanish and English

Nice To Haves

Customer service experience is a plus

Responsibilities

Professionally handle incoming calls
Greet callers
Provide and request required information
Transfer calls
Take messages as necessary
Work on our state-of-the-art call processing system
Be trained on a variety of call center tools to help properly prioritize customer needs