Customer Supply Chain Specialist

Disability Solutions

Full-time

About the position

The Customer Supply Chain Specialist at Gordon Food Service is responsible for overseeing and optimizing supply chain operations for Managed Accounts and Segments across North America. This role focuses on creating efficiencies, implementing continuous improvement processes, and fostering strong relationships with internal and external customers to ensure product flow from supplier to customer is maximized, thereby enhancing customer satisfaction.

Responsibilities

• Develop and nurture positive relationships with both internal and external customers, acting as a trusted advisor and primary point of contact.
• Educate and influence customers on the importance of supply chain planning.
• Keep customers informed of inventory status, potential delays, and other relevant information, ensuring transparency and responsiveness.
• Manage supply chain processes of assigned partners that may span across multiple distribution centers.
• Proactively identify and mitigate potential supply chain disruptions, developing and implementing contingency plans to ensure business continuity.
• Develop and implement inventory management strategies to minimize costs while ensuring product availability and meeting customer service level agreements.
• Work closely with cross-functional teams to ensure seamless execution of supply chain strategies.
• Coordinate market intelligence for stakeholders for supply chain planning needs to drive continuous improvement with customer in-stock performance, days on hand, and product loss.
• Analyze processes and performance metrics to identify opportunities for continuous improvement and optimization within the supply chain.
• Attend customer business reviews to drive accountability for supply chain performance.
• Continuously research and adopt new technologies, methodologies, and best practices to maintain a competitive edge in supply chain management.

Requirements

• Strong human relations skills to lead conversations and develop relationships across departments.
• Self-management skills to handle distractions and prioritize tasks effectively.
• Basic mathematical knowledge for calculations related to supply chain management.
• Excellent written, verbal, organizational, and communication skills.
• Time management skills to multitask and execute efficient work processes.
• Knowledge of supply chain management principles and methods, including demand and replenishment processes.
• Customer service knowledge, including needs assessment and quality standards for services.
• Service orientation with a proactive approach to helping others.
• Problem-solving skills to address complex issues and develop effective solutions.

Benefits

• Equal opportunity employer
• Drug-free workplace
• Tobacco-free environment