About the position
We are seeking a technically capable, business-minded Customer Success Specialist who is passionate about engaging with customers on-site to understand their engineering and manufacturing workflows, identify pain points, and drive solutions that generate measurable business impact. This role is pivotal in maximizing customer satisfaction and expanding adoption of meviy services. The ideal candidate will possess a solid engineering foundation, a proactive mindset for problem-solving, and a strong drive to take ownership of the customer relationship from both a technical and strategic business perspective. A successful candidate will actively contribute to business growth by uncovering engineering challenges and proposing meviy-based solutions that not only align with the customer’s production goals, but also streamline their engineering and procurement processes, ultimately enhancing their competitiveness and driving our own revenue growth.
Responsibilities
- Independently develop and regularly visit assigned target customers to understand their on-site engineering and manufacturing processes, identify issues across the engineering chain, and provide meviy-based improvement proposals.
- Develop and execute customer success and usage strategies aligned with customer goals to promote the continuous and habitual use of meviy.
- Build strong relationships with key stakeholders such as engineers, purchasers, and project managers.
- Collaborate with internal teams (engineering, operations, and product) to ensure customer needs are addressed effectively.
- Track, analyze, and report customer success metrics and engagement outcomes to management.
- Development of industry-specific sales strategies for meviy.
- Perform other related duties as assigned.
Requirements
- Bachelor’s degree in engineering, manufacturing, materials or related field.
- Demonstrates a hands-on, solution-oriented approach to reaching out to customers independently.
- Experience using 2D/3D CAD software.
- Work experience in the manufacturing industry.
- Basic knowledge of design and procurement processes.
- Strong problem-solving skills with the ability to identify issues and implement effective solutions.
- Excellent communication skills to collaborate with internal and external stakeholders and drive projects forward.
- Strong verbal and written communication skills, with the ability to explain complex ideas clearly, develop strategies, and manage projects.
Nice-to-haves
- 5+ years of practical experience in Sales engineering or Equipment design, at a Line or Machine builder.
- Possesses knowledge of the automotive, medical, and aerospace industries.
- Experience using business intelligence tools such as Salesforce and Tableau.
- Knowledge of enterprise systems such as PLM, PDM, and CRM.
Benefits
- Medical (HMO/PPO/HDHP)
- Vision
- Dental
- Life (Basic and AD&D)
- Disability (STD and LTD)
- Legal
- Pet Insurance Plans
- 401(k) Plan with match
- Commuter Transit Benefits
- Employee Resource (EAP and GEAS) Plans
- Fitness Club Membership
- Tax Savings (HAS and FSA) Plans
- Parental Leave
- Paid Time Off
- Paid Holidays
