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Evolution Concepts - Prospect, KY
posted 30 days ago
Full-time - Entry Level
Prospect, KY
Construction of Buildings
About the position
The Customer Success Representative at Evolution Concepts serves as a vital link between current customers and potential leads, focusing on fostering satisfaction and driving growth. This role emphasizes professional interactions and requires strong customer relations skills, with opportunities for advancement into leadership positions within the Customer Service division.
Responsibilities
- Track, organize, and document interactions with existing customers and new leads, ensuring alignment across departments.
- Maintain regular contact with customers and leads to meet the firm’s membership goals.
- Research and resolve client issues by collaborating with other successful Customer Success Representatives.
- Participate in ongoing training sessions and seminars to refine skills and increase success.
- Build valuable, lasting relationships with clients, ensuring their satisfaction with our brand.
Requirements
- Bachelor’s degree preferred; 1-3 years of customer service experience may be considered in place of a degree.
- Strong communication (written and verbal), interpersonal, problem-solving, and customer service skills.
- Ability to work full-time in this role.
- Proven record of achieving or exceeding goals, with a customer-focused mindset.
