Customer Success Manager

About the position

We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team. Working on our team as a Customer Success Manager position involves managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; collecting feedback from customers about the Creatio system and satisfaction with the partner's implementation project solution; developing and maintaining trusted relationships with key partners and their customers; driving customer retention and renewals by building strong relationships; collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Responsibilities

• Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners
• Collecting feedback from customers about the Creatio system and satisfaction with the partner's implementation project solution
• Developing and maintaining trusted relationships with key partners and their customers
• Driving customer retention and renewals by building strong relationships
• Collaborating with Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Requirements

• 3+ years of experience working with global SMB or Corporate segment customers
• Advanced English language skills
• Experience in implementing/customizing corporate software
• Excellent communication and presentation skills
• Experience with CRM / ERP / Core systems
• Experience in problem-solving, working with customer objections
• Experience in conducting trainings and presentations
• Understanding business needs with further translation into the requirements.

Benefits

• Remote-first hybrid model
• Culture of genuine care, ownership, dedication, and high standards
• Vibrant corporate life with opportunities to explore teammates' cultures
• Medical insurance options
• Competitive pay
• Paid leave options for life-qualifying events, sicknesses, etc
• Modern hub in the Warsaw city center for collaboration and concentration.