Customer Success Manager
NinjaOne
•Hybrid
About The Position
As a Customer Success Manager, you are an outgoing, self-motivated individual who is excited and skilled at building relationships with customers. Through heavy phone interaction you will be the lead point of contact for all matters specific to your accounts, and will build and maintain strong, long-lasting customer relationships. In this role, you will be the expert in best practices and product adoption negotiating contracts and offering additional products and services to help the customer recognize the benefits of NinjaOne’s Solutions while growing and maximising profit for the company.
Requirements
- Exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections
- Customer advocate and product expert who excels at influencing and inspiring customers
- Polished verbal and written communication skills
- Resilient and calm, able to guide customers through issues and escalations
- Proven track record in achieving and maintaining sales targets
- Extensive IT knowledge
- Experienced Account Manager who enjoys “owning” a portfolio of accounts and guiding them through the customer journey
Nice To Haves
- Bachelor’s degree
Responsibilities
- Growing your individual book of business within your portfolio of existing accounts
- Proactively engage and reach out to your accounts on a regular basis
- As the “single point of contact” for those accounts, build relationships to identify, qualify, sort, and develop your own cross-sell and up-sell opportunities
- Communicate with customers and react to client requirements quickly and efficiently
- Analyze and understand the customer needs to present a solution that meets the customer requirements
- Nurture, build, and maintain strong relationships with stakeholders to ensure customer satisfaction and to find growth opportunities
- Research and document relevant contact information for existing leads in Salesforce
- Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately
- Maintain knowledge of market conditions and competitive activities
- Other duties as needed
Benefits
- Hybrid work environment
- Free in-office lunches throughout the week
- Opportunity for growth and advancement
- Personal and professional development through renowned training platform
- Competitive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
