Customer Success Manager (Email Marketing & Outbound)

Zero Risk Growth

2d•Remote

About The Position

Zero Risk Growth (ZRG) is a B2B lead-generation agency that builds advanced AI-powered outbound systems. The Customer Success Manager will own the client relationship end-to-end, focusing on retention, growth, and satisfaction for a diverse B2B client portfolio. This role involves leading onboarding, managing launches, coordinating with fulfillment teams, resolving issues, and providing monthly reports. A strong understanding of email marketing, deliverability, and outbound campaign mechanics is essential, as many clients depend on ZRG for outbound performance. The ideal candidate thrives in a fast-paced, high-accountability environment.

Requirements

2+ years in account management, customer success, or relationship management
2+ years in outbound email marketing
Proficiency with GoHighLevel (campaigns, automations, pipelines, reporting)
Experience using Monday.com for workflow and project coordination
Strong command of email tools for campaign setup and deliverability
Executive-level communication with founders and C-suite stakeholders
Clear written and verbal communication across email, Slack, and Google Meet
Confident virtual presentation skills
B2B account management experience, including retention, upsell, and cross-sell
Ability to execute B2B outreach strategies using GoHighLevel

Responsibilities

Serve as the primary point of contact and bridge between clients and the service team
Drive retention, satisfaction, and account growth through proactive relationship management
Build and manage client onboarding workflows
Track performance and prepare monthly reports
Resolve client issues quickly and professionally
Identify upsell and cross-sell opportunities
Lead client meetings, presentations, and check-ins
Gather client feedback and share insights with internal teams