Customer Success Manager
MiiR Holdings, LLC•Boise, ID
•$50,000 - $65,000•Hybrid
About The Position
The Customer Success Manager is responsible for managing warm inbound leads, looking for potential business opportunities, and connecting with previous customers. The CSM will collaborate with the Customer Success team to develop strategies for reaching sales targets and re-engagement initiatives.
Requirements
- Strong self-starter
- 2+ years in sales (B2B preferred) and a track record of exceeding sales targets
- Effective team and cross-functional player
- Strong email, phone, and communication skills
- Excel skills and data analysis experience a plus
- Understanding of the wholesale and retail business a plus
- Systems Used: Acumatica, HubSpot, Excel, Google Workplace, HEX, Coda, Asana
Responsibilities
- Communicate with warm prospects who have expressed interest in MiiR via phone, email and in-person
- Identify and qualify potential customers
- Use customer relationship management (CRM) software to manage leads and sales activities
- Attend trade shows to build relationships and generate leads
- Consistently track progress toward meeting sales goals
- Proactively manage and maintain a pipeline of interested customers, to increase inbound lead conversion
- Support other functions, where necessary (order processing, various projects, etc.)
Benefits
- 100% employer-paid medical, dental, and vision insurance for eligible employees
- 401(k) with company match
- Generous paid parental leave
- Flexible time off policy
- Monthly cell phone stipend
- One-time home office setup stipend
- Discounts on MiiR products + pro deals with top outdoor brands
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
