Customer Success Manager, Automotive

Constellation Software, Inc.•New York, NY

1d•$85,000 - $100,000•Hybrid

About The Position

As a Customer Success Manager at Constellation, you will play a critical role in driving the retention and marginal growth of our existing mid-market accounts. Your focus will be on nurturing strong client relationships, proactively engaging with customers, and ensuring their satisfaction to maximize renewals and drive marginal revenue growth within the base book of business. Your expertise as a customer success lead will be key in maintaining long-term partnerships and contributing to the overall success of the company. This is a full-time, hybrid role based out of our headquarters at One World Trade Center, with in-office days on Tuesdays, Wednesdays, and Thursdays.

Requirements

Minimum of 2+ years of experience in a customer-facing role within the Automotive industry, with a focus on customer success management.
Proven track record of retaining and growing revenue within a base book of business.
Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively convey value propositions.
Ability to understand customer needs and align them with appropriate solutions and services.
Proactive and customer-focused mindset, with the ability to anticipate customer needs and provide proactive guidance.
Strong analytical and problem-solving skills to identify trends, patterns, and opportunities for improvement.
Ability to manage multiple customer accounts and priorities simultaneously.
Familiarity with CRM systems, such as Salesforce, for tracking and managing customer interactions and engagements.
Bachelor's degree in Business Administration, Marketing, or a related field.

Responsibilities

Manage and cultivate relationships with assigned OEM certified programs and agency partnerships.
Understand the unique needs and objectives of each customer and develop tailored customer success plans to drive satisfaction and retention.
Proactively engage with customers through regular check-ins, business reviews, and product training sessions to ensure ongoing success and identify opportunities for marginal revenue growth.
Collaborate cross-functionally with sales, product, and implementation teams to ensure a seamless customer experience and address any customer concerns or issues.
Develop a deep understanding of Constellation's product offerings and industry trends to provide valuable insights and guidance to customers.
Monitor and analyze customer usage data, adoption metrics, and customer feedback to identify patterns and trends, enabling proactive intervention and resolution of potential issues.
Serve as the voice of the customer within the organization, providing feedback and advocating for customer needs and requirements.
Stay up-to-date with industry best practices and customer success trends to continuously enhance customer engagement strategies and drive customer satisfaction.