Customer Success Manager

PayRange•Maywood Park, OR

About The Position

About PayRange PayRange is a leading provider of mobile payment solutions, enabling consumers to make purchases at unattended retail locations through their smartphones. With a growing global presence across North America, Europe, and Asia, PayRange is transforming how people interact with self-service commerce through innovative technology and seamless payment experiences. As we continue to scale, we are seeking a Customer Success Manager to build strong customer partnerships, drive product adoption, and help customers maximize the value of PayRange solutions. Position Overview The Customer Success Manager is responsible for managing the post-sale customer lifecycle and ensuring customers achieve measurable value through successful adoption and ongoing use of PayRange products and services. This role serves as a trusted advisor and strategic partner to assigned customers while acting as the internal voice of the customer. The Customer Success Manager plays a critical role in customer retention, platform adoption, relationship management, and identifying opportunities for long-term growth. The ideal candidate is customer-focused, proactive, highly organized, and comfortable navigating cross-functional environments while managing multiple customer relationships simultaneously.

Requirements

2–5 years of experience in Customer Success, Account Management, Customer Experience, or Sales
Proven experience managing customer relationships and driving product adoption
Strong communication, presentation, and relationship-building skills
Ability to manage multiple customer accounts and priorities simultaneously
Strong organizational and project management abilities
Experience using CRM platforms and customer tracking systems
Experience working with ticketing or case management platforms
Ability to collaborate effectively across Sales, Support, Product, and Operations teams

Nice To Haves

Experience with Zendesk
Experience with Salesforce CRM
Experience in SaaS, fintech, payments, IoT, or technology environments
Experience supporting enterprise or mid-market customer accounts
Analytical mindset with ability to interpret customer data and trends

Responsibilities

Serve as the primary point of contact for assigned customer accounts post-sale
Develop and maintain strong relationships with key stakeholders and decision makers
Understand customer business goals and align PayRange solutions to their needs
Identify opportunities for account growth, expansion, and additional product or service adoption
Partner closely with Sales on renewals, expansion opportunities, and strategic account planning
Drive increased customer adoption and utilization of PayRange products and services
Monitor customer health indicators, engagement metrics, and usage trends
Proactively identify risks impacting customer satisfaction, retention, or adoption
Develop and execute account success plans where necessary
Collaborate cross-functionally to resolve customer challenges and improve outcomes
Ensure customers consistently realize value from the PayRange platform
Gather and document customer feedback and identify themes impacting customer experience
Advocate internally for improvements to products, onboarding experiences, and customer processes
Provide structured insights and recommendations to Product, Sales, Support, and leadership teams
Represent customer needs during cross-functional discussions and planning initiatives
Maintain accurate customer account documentation and activity tracking within CRM systems
Track customer engagement, success metrics, and account health indicators
Manage customer cases or escalations within ticketing systems when required
Support the development of scalable customer success processes, playbooks, and best practices
Contribute to continuous process improvement initiatives