Customer Success Manager

Verse Medical • New York, NY

3d • $90,000 - $100,000 • Hybrid

About The Position

Verse Medical is building the modern software infrastructure to make hospital-quality care accessible everywhere. Our platform connects providers, payors, and patients to ensure people receive high-quality care reliably and where they live. We are a well-funded Series C company experiencing rapid growth and seeking driven individuals to join our mission. The Customer Success team is crucial for the company's long-term success, focusing on building strong client relationships, maintaining satisfaction, expanding usage, and preventing churn. This role plays a key part in ensuring customers have a great user experience and achieve their goals with Verse.

Requirements

• 1-3 years in a customer success role in the software or healthtech domain.
• Excellent interpersonal & communication skills, both written and verbal.
• Well-organized with high attention to detail, a resourceful problem solver, and can manage multiple work streams.
• Comfort working in a phone-driven environment.
• Experience managing and triaging issues from various accounts.
• Ability to manage ambiguity and competing priorities.
• Experience using CRM software (e.g. Salesforce) and office tools (e.g. Microsoft Office and/or G Suite)

Responsibilities

• Managing a portfolio of Verse accounts (clinic and hospital users).
• Manage the handoff process from the sales team & quarterly business reviews to enable our customers to achieve their goals with Verse.
• Resolve high priority and high impact issues in tandem with our operations team.
• Identify growth opportunities within accounts to execute on expansion.
• Implement new processes within Customer Success that enable us to scale the function.
• Monitor and mitigate account churn.
• Collaborate with customers to ensure timely and compliant documentation for successful insurance billing.

Benefits

• $90,000-$100,000 base salary, plus bonus
• We cover 100% of your health insurance premium
• Access to high-quality dental and vision insurance plans for you and your dependents.
• We offer a 401(k) plan to help you save for your future.
• Opportunities for rapid career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed