Customer Success Manager - US Central

n8n

2d•Hybrid

About The Position

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: Cultivated a community of more than 650,000 active developers and builders. Earned 188+ GitHub stars, making us one of the world’s Top 40 most popular projects. Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation. That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. As a Customer Success Manager for our Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US Central region, guiding customers from onboarding through scaled adoption and long-term expansion. You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI. You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders. In addition, you’ll help design scalable playbooks and programs that improve customer outcomes across the broader customer base. Working closely with Support, Solutions Engineering, Product, and Sales, you’ll turn technical success into durable revenue growth by driving adoption, renewals, and expansion opportunities that contribute to strong enterprise net revenue retention.

Requirements

Enterprise Customer Success experience: Managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.
Value & outcomes mindset: Comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives.
Technical fluency: Able to engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture — and know when to escalate.
Commercial acumen: Supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.
Operational rigor: Runs a structured operating cadence, manages competing priorities effectively, and keeps stakeholders aligned with strong follow-through.
Clear, high-trust communication: Communicates clearly with both technical builders and executive stakeholders, and is known for building durable customer relationships.
Cross-functional leadership: Partners effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.
Builder mindset in ambiguity: Thrives in fast-moving environments, takes ownership, and enjoys building processes as the company scales.

Nice To Haves

Automation + AI curiosity: Used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization.
Startup/scale-up experience: Operated in high-growth environments and enjoy “building the plane while flying it.”
Multi-region collaboration experience: Worked with distributed teams and enterprise stakeholders across multiple US time zones or globally.
Technical or STEM education: Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar.
Familiarity with n8n or similar platforms: Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly.

Responsibilities

Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities

Benefits

Competitive compensation
Ownership with equity
Work/life balance (US: 20 vacation days, 8 sick days, plus public holidays)
Health & wellness (US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage)
Future planning (US: 401(k) retirement plan with a 4% employer match)
Financial security (US: Company-paid short-term and long-term disability insurance, plus life insurance)
Career growth (€1K per year for professional development)
A passionate team with regular hackathons
Remote-first (Some roles, like sales in the US, are hybrid)
Giving back ($100 per month to support open source projects)
AI enablement (Unlimited AI budget)
Transparency
An ambitious but kind culture