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Tint International Limited - San Antonio, TX
posted 2 months ago
About the position
The Customer Success Manager at TINT is responsible for empowering clients to attract new audiences and build brand-owned communities that generate authentic user-generated content. This role focuses on delivering exceptional customer experiences, driving product adoption, and fostering long-term loyalty through strategic partnerships and activations. The CSM will manage a portfolio of enterprise clients, ensuring their success and satisfaction with TINT's products and services.
Responsibilities
- Develop and execute customized customer success strategies aligned with each client's objectives.
- Manage a portfolio of enterprise clients, coordinating activations, tracking KPIs, and optimizing engagement.
- Create and deploy processes to help demonstrate value with clients, client goal attainment, new features, and new use-cases.
- Lead transformation projects, training, and onboarding to ensure increased customer lifetime value.
- Build and maintain relationships with key client stakeholders, identifying growth and upsell opportunities.
- Collaborate with Marketing and Sales teams to strengthen client relationships throughout the lifecycle.
- Master the TINT platform, services, and product knowledge as well as understand your customer's technical infrastructure and business objectives.
- Stay informed on market trends and provide actionable insights to clients and internal teams.
Requirements
- 2-3 years of Customer Success experience, with a track record of managing post-sales operations.
- Excellent communication, strategic thinking, and collaboration skills.
- Ability to manage multiple customers and priorities concurrently, while compelling them to act.
- Self-motivated, with a focus on meeting timelines and project milestones.
- Familiarity with Salesforce, G Suite, and experience with enterprise-level clients.
Nice-to-haves
- Experience working with marketing teams is preferred; a college degree is a plus.
Benefits
- Health, dental, and vision insurance plans
- Medical and dependent care flexible spending accounts
- Open PTO - we like to keep this simple...making time for life is important!
- 9 paid standard holidays each year in addition to open PTO
- 401(k) savings plan with Employer Matching
- Company-paid Life, AD&D, and Disability coverage
- A collaborative, entrepreneurial learning environment with a proven playbook
- The opportunity to work with innovative and progressive technology
- Fun work atmosphere
