Hazel Health - Maryland, LA

posted about 2 months ago

Full-time - Mid Level
Maryland, LA
Ambulatory Health Care Services

About the position

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as 'one of the world's most innovative places to work' in 2023. By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students - regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life. Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will make an impact, enable scale, and feel valued.

Responsibilities

  • Ensure the successful adoption and ongoing usage of Hazel services within the schools Hazel Health serves.
  • Work closely with the Account Management and Implementation teams to establish an infrastructure for school support.
  • Develop strong relationships with school partners, their healthcare needs, and their communities.
  • Regularly meet (virtually and in-person) and communicate with the school health and leadership teams to drive engagement.
  • Attend and facilitate strategic district-wide, school-specific, and community events.
  • Ensure a high level of partner satisfaction.
  • Identify and proactively resolve complex customer issues.
  • Provide regular internal reporting on account health, including usage metrics, satisfaction levels, and overall impact.
  • Advocate for the customer's needs across Hazel.
  • Accurately enter customer-related activities, communication, market data, and critical issues into a CRM.

Requirements

  • Prior customer success experience, preferably in the K-12 education field or healthcare.
  • Experience working with children in diverse socio-economic environments.
  • Meet specific fingerprinting requirements for DOJ-cleared access to work on a school campus.
  • Ability to travel for ~80% of the time.
  • Must currently reside in Maryland or Virginia.

Nice-to-haves

  • Prior experience within start-up or hyper-growth environments.
  • Experience with Gainsight.
  • Existing relationships in Maryland.

Benefits

  • Annual compensation ranging from $80,000 - $100,000.
  • Performance-based component as an incentive opportunity.
  • 401k match.
  • Healthcare coverage.
  • Paid time off.
  • Broad range of other benefits and perks.
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