503A Customer Success Manager, Animal Health

Revelation Pharma LLC•Remote, US,

4d•Remote

About The Position

The 503A Customer Success Manager supports our 503A compounding pharmacy sales team by ensuring a positive and successful experience for veterinarians and veterinary hospitals. They play a pivotal role in nurturing newly onboarded clients, developing relationships with current prescribers, and cross-selling to increase revenue growth. They serve as the bridge between initial prospect interest and sustained account growth, ensuring a seamless and proactive approach to customer engagement. A customer success manager is key to improving the customer service experience for existing providers, fostering long-term satisfaction and loyalty.

Requirements

High school diploma required.
Strong verbal and written communication skills with the ability to build relationships.
Comfortable working in a high-volume phone call and customer engagement environment.
Strong organizational, problem-solving, and relationship-building skills.
Self-motivated, goal-oriented, and proactive in identifying growth opportunities.
Proficient in Microsoft Office, CRM platforms, and virtual meeting/presentation tools.

Nice To Haves

Veterinary Technician or Pharmacy Technician education/certification is strongly preferred.
3+ years of veterinary industry or compounding pharmacy experience preferred.
Knowledge of compounding pharmacy regulations, USP and GFI 256 compliance standards, and veterinary industry practices preferred.
HubSpot and Power BI experience is a plus.

Responsibilities

Communicate the value of our compounded medications and services to support new account growth.
Follow up with newly onboarded veterinarians and veterinary hospitals after their first order, in partnership with the outside sales representative.
Assist with account setup and onboarding for customers unfamiliar with pharmacy processes.
Serve as the primary point of contact following initial ordering.
Coordinate in-person meetings with outside field representatives when additional support is needed.
Identify additional product and service opportunities within the Revelation network, including commercial products, supplements, and 503B offerings.
Build and maintain strong relationships with existing veterinarians and veterinary hospitals through consistent communication and ongoing support.
Partner with field sales representatives to provide tailored solutions that support customer retention and account growth.
Clearly communicate the value of our 503A compounding pharmacy services while addressing provider needs and concerns.
Serve as the primary point of contact for prescriber questions and issues, ensuring timely follow-up and resolution.
Identify opportunities to expand products and services within existing accounts, including additional offerings across the Revelation network.
Provide educational resources and training to prescribers and staff, including clinical materials, regulatory updates, and prescription support tools.
Support field representatives through provider communication, account insights, and sharing relevant customer updates.
Introduce and coordinate onsite meetings between providers and field sales representatives when appropriate.
Provide account activity updates, growth opportunities, and customer history to support sales efforts.
Maintain knowledge of therapeutic areas, compounding services, and industry trends to effectively support providers.
Share customer feedback and market insights with sales and marketing leadership to support business strategies and product positioning.
Participate in industry conferences, meetings, and networking events as needed.
Document customer interactions, activities, and opportunities within CRM systems.
Monitor key performance metrics including account growth, retention, and activity levels.
Support strategic initiatives to grow and diversify the customer network in collaboration with field sales leadership.