About the position
Join EarthOptics as a Customer Success Lead! Our mission is to be the leading soil information company, delivering maps that growers, farmers, ranchers, and other stakeholders use to cost-effectively increase yields and improve soil health and the climate. We are creating a future where traditional sampling methods are obsolete. With the recent merger of EarthOptics and Pattern Ag, we are combining cutting-edge genomic analysis, data science, microbiology, and remote sensing to revolutionize agriculture. Our unified mission is to help farmers and ranchers sustainably increase their yields and feed the growing world through all things soil. We are a growing company with a passion for soil health, innovative technologies, and supporting all within the food value chain. We currently have ~140 individuals spread across 32 states and 2 countries, and they come from all walks of life, industries, and experiences. We are deeply focused on building the future of AgTech and sustainability and helping the world see soil differently.
Responsibilities
- Build and maintain strong, lasting relationships with dealers to foster trust, loyalty, and long-term collaboration.
- Serve as the primary point of contact for dealer-customers, ensuring a consistent and positive experience while addressing support needs either directly or through escalation to the appropriate department.
- Collaborate with Regional Sales Managers to support sales strategies and communicate the value proposition of EarthOptics products and services.
- Ensure a seamless dealer-customer experience throughout the dealer journey, focusing on retention, satisfaction, and growth.
- Identify growth opportunities and help dealer-customers sell more EarthOptics products to more of their growers/customers.
- Lead onboarding and training for new dealer-customers, ensuring they are equipped to place orders, collect soil samples, and access agronomic results via the EarthOptics Agronomy App.
- Monitor dealer-customers activities during peak seasons (Spring and Fall) to ensure timely soil sampling and order progress against goal.
- Track dealer-customers performance, identify areas for improvement, and offer proactive support and guidance.
- Coordinate with product, sales, and engineering teams to align goals, challenges, and opportunities for continuous improvement.
- Occasionally travel to meet with dealer-customers, participate in regional sales events, and facilitate in-person training sessions as needed.
Requirements
- Bachelor's degree in Business, Agriculture, Technology, or a related field (or equivalent work experience).
- 3-5 years of experience in a customer success, account management, or other customer-facing role.
- Strong customer relationship management skills with a customer-first mindset.
- Experience in facilitating projects and customer-facing initiatives.
- Self-starter mentality with the ability to work independently as well as within a cross-functional team.
- Keen attention to detail with strong organizational skills.
- Capability of managing multiple tasks simultaneously in a dynamic environment.
- Demonstrated verbal and written communication skills.
- Aptitude to learn and navigate new technologies quickly, often with minimal guidance.
- Ability to distill technical results into understandable and actionable recommendations.
Nice-to-haves
- Experience in the agriculture, agtech, or farming industry is highly preferred.
- Familiarity with CRM platforms (HubSpot, Salesforce, or similar) and project management tools (Asana, Monday.com, etc.).
- Background in crop consulting.
- Start-up experience.
Benefits
- Medical, Dental & Vision Insurance - 85% funded by EarthOptics for benefit-eligible employees and 65% for dependents.
- Company-paid LTD, STD, and Life Insurance.
- Meaningful equity option grants.
- 401k Plan + Employer Match up to 4%.
- 17 days of paid time off, plus 10 additional company holidays.
- Parental Leave.
- Professional Development Stipend + access to learning platforms.
- Candidate Referral Program.
- Above and Beyond Bonus Program.
- Flexible Schedule & Hybrid/Remote Work Environment.
- Regular opportunities to give feedback on our benefits offerings.
