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Customer Specialist
$43,326 - $45,843/Yr
Tektree - East Syracuse, NY
posted 2 months ago
Full-time - Entry Level
East Syracuse, NY
Professional, Scientific, and Technical Services
About the position
The Customer Specialist role at TekTree Inc. involves providing support to customers regarding product orders, availability, and delivery within a high-volume call center environment. The position emphasizes customer satisfaction and aims for first-call resolution, working closely with distributors to assist with after-market replacement parts and ensuring exceptional follow-up service.
Responsibilities
- Assist distributors with parts selection, pricing, ordering, delivery, and basic technical support.
- Manage inbound calls and maintain positive communication with distributors and sales managers.
- Collaborate with internal departments for issue resolution.
- Contribute to Carrier Excellence initiatives.
Requirements
- Experience with CRM (Salesforce preferred) and SAP systems.
- Strong customer service, communication, and problem-solving skills.
- Proficiency in MS Office (Excel, Word).
- Ability to handle 60-70 calls daily with accuracy and a customer-focused attitude.
Nice-to-haves
- Knowledge of HVAC systems is a plus.
- Spanish language skills are also beneficial.
Benefits
- 401(k)
