Customer Service Technician I

About the position

The Kootenai County Assessor's Office is seeking a Customer Service Technician I to support and guide clerical staff, respond to complex public inquiries, and ensure accurate processing of property-related exemptions and assessments. Are you a highly organized, experienced administrative professional looking to take the next step in your career? Do you thrive in a fast-paced, public-facing environment where accuracy, leadership, and service matter? If so, we want you on our team.

Responsibilities

• Serve as acting lead in the absence of the Administrative Secretary Lead and Administrative Manager.
• Handle complex customer inquiries related to property assessments, mapping, land records, parcel changes, and exemptions.
• Conduct detailed research using internal databases and external sources to validate property documentation and exemption eligibility.
• Audit and enter property and exemption data across multiple live systems.
• Work closely with management to streamline administrative processes and improve efficiency.
• Compose professional correspondence, maintain procedure manuals, and assist with timesheets and basic financial tracking.
• Represent the Assessor's Office with professionalism, diplomacy, and a helpful attitude.

Requirements

• Associate degree (or equivalent) plus five or more years of increasingly responsible administrative experience, including at least two years in a Clerk III role or equivalent combination of education and experience.
• Proficiency in MS Office (Excel, Word, PowerPoint, Access), database systems, and GIS (ArcView) preferred.
• Experience guiding, mentoring, or supervising others.
• Strong written and verbal communication skills, with the ability to explain complex technical issues to a broad audience.
• Knowledge of property tax exemptions and valuation.
• Knowledge of legal property documents (deeds, probates, trusts, etc.).
• Knowledge of Idaho Code Title 63 and Idaho State Tax Commission regulations.
• Typing speed 60+ words per minute and 10-key proficient.

Nice-to-haves

• Completion of advanced training courses in mapping, real property law, and Assessor software systems within the first year of employment.
• CPR and First Aid certification (preferred).

Benefits

• Competitive Salary: $20.10 to $21.01 per hour, based on qualifications and experience.
• Amazing Benefits: Enjoy an exceptional benefits package including health care for eligible employees and their dependents at our free medical clinic offering primary care, select medications, select lab services, and more.
• Generous Paid Time Off: Full time employees earn up to 8 hours of vacation per month increasing with years of service and a strong retirement plan through the Public Employees Retirement System of Idaho (PERSI).
• Career Growth: Opportunities for career advancement and public student loan forgiveness eligibility.