Customer Service Technical Content Editor

Viva Tech Solutions LTD - Woodridge, IL

Full-time - Mid Level

Woodridge, IL

1-10 employees

About the position

The Customer Service Technical Content Editor is responsible for developing and improving customer service documentation within the automotive domain. This role requires a solid understanding of US English and technical writing principles, along with hands-on experience in creating high-quality technical materials. The position involves collaboration with cross-functional teams and a commitment to continuous improvement of documentation quality.

Responsibilities

• Solid understanding of US English, including grammar and spelling.
• Develop customer service documentation with a focus on quality and clarity.
• Utilize style guides, particularly the Chicago Manual of Style, in documentation.
• Provide constructive feedback to authors to enhance content quality.
• Familiarity with the automotive or trucking industry and its terminology.
• Knowledge of Electrical/Electronics/Mechanical terms used in the automotive or trucking industry.
• Experience with service tools and specifications used for vehicle servicing.
• Work within an Agile environment and adhere to Agile writing principles.
• Communicate effectively with cross-functional teams.
• Utilize XML and DITA XML authoring using PTC Arbortext Editor.
• Knowledge of Adobe Acrobat Pro for document management.
• Continuously improve the content and appearance of customer documentation.
• Achieve expert product knowledge to produce quality materials and high-level technical solutions.
• Develop appropriate documentation to support technical publication manuals.
• Understand product development processes.

Requirements

• Bachelor's degree in Technical Writing, Communication, or Engineering.
• More than 2 years of experience as an Information Developer/Technical Writer.
• Hands-on experience with customer service documentation development.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively across multiple levels of management.

Nice-to-haves

• Familiarity with the automotive or trucking industry.
• Experience with Agile writing principles.
• Knowledge of Electrical/Electronics/Mechanical terms used in the automotive or trucking industry.

Benefits

• Paid leaves
• Medical insurance
• Continuous learning opportunities