IMPERIAL DADE - Garland, TX
posted 3 days ago
About the position
Imperial Dade, a leading North American distributor, has a Customer Service Support role available in Garland! Join a strong and continuously evolving team that helps our business grow. If you're looking for your next opportunity, Imperial Dade is a great place to take that next step. This Customer Service role will interact with customers to provide information in response to customers' inquiries, concerns, and requests about our products and services. The schedule for this position is Monday through Friday from 8:00 am until 5:00 pm. Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.
Responsibilities
- Answer customers' calls in a prompt, friendly, and professional manner.
- Interface with customers by telephone, electronically, or face-to-face.
- Assist with delivery challenges and customer returns.
- Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
- When necessary, escalate customer information, problems/needs, and requests to the customer service manager.
Requirements
- High school diploma, GED, or equivalent
- 2 years of customer service experience
- Proficiency in MS Office and familiarity with using other software
- 2 years of data entry experience
- Excellent communication skills
- An outgoing personality, eager attitude to help others
Nice-to-haves
- Spanish proficiency is a plus
Benefits
- medical
- dental
- vision
- 401(k) program with company match
- shared ownership program
- life insurance
- generous paid time off package
- educational reimbursement
- paid family leave
- adoption assistance
