Customer Service Specialist

$45,760 - $45,760/Yr

Konnect Holdings - Costa Mesa, CA

Full-time - Entry Level

Costa Mesa, CA

Administrative and Support Services

About the position

The Customer Service Specialist plays a crucial role in maintaining positive relationships with dealers and ensuring efficient order fulfillment for a well-known tire manufacturer. This position is responsible for addressing inquiries, resolving issues, and contributing to overall customer satisfaction, requiring exceptional communication skills and attention to detail.

Responsibilities

• Receive and process telephone, email, and fax orders.
• Verify stock availability, locate inventory, and confirm credit approval for invoicing dealer warehouse orders.
• Handle container and consignment orders.
• Monitor and process back orders.
• Process inventory returns.
• Provide order status information to dealers and Toyo Sales personnel.
• Track and trace shipments.
• Keep dealers informed about container order status, special promotions, discontinued inventory, and sales program deadlines.
• Process billing corrections.
• Address dealer inquiries and resolve dealer complaints within the scope of the customer service department's authority.
• Manage pricing code entry and maintenance for all assigned dealers.
• Maintain regular communication with Regional Sales Managers to report daily order receipts, shipping schedules, dealer inquiries or complaints, and problem-solving.
• Make inventory production recommendations and handle warehouse transfer requests.
• Process Federal Excise Tax, city, county, and state commission credits, and other credit memos.
• Maintain dealer order files and current pricing files.
• Respond to dealer and Toyo management inquiries, providing additional information and sales history reports as required.

Requirements

• High school diploma or equivalent.
• Minimum of three (3) years of experience in customer service order processing.
• Ability to work independently and as a team player.
• Exceptional organizational skills.
• Effective time-management skills with the ability to prioritize work.
• Strong written, oral, and presentation skills.
• Intermediate proficiency in Microsoft Office (Excel, Outlook, and Word).
• Willingness to work overtime as required for business needs.
• Adherence to Company policies and safety guidelines.

Benefits

• Dental insurance
• Health insurance
• Vision insurance