About the position
Seize your opportunity to make a personal impact as a Customer Service Specialist II supporting our client. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career. At GDIT, people are our differentiator. As a Customer Service Specialist II you will help ensure today is safe and tomorrow is smarter. Our work depends on Customer Service Specialist II joining our team to provide support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues. Validates work request for completeness, accuracy, compliance to established standards. Verifies appropriate work authorization has been obtained by the client and company. Gathers and enters information into databases in accordance with established procedures.
Responsibilities
- Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.
- Validates work request for completeness, accuracy, compliance to established standards.
- Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out.
- Escalate problems or tickets to higher level management when required and/or necessary.
Requirements
- High School Diploma/GED
- 1+ years of related experience
- TS/SCI w/Poly security clearance
- Required skills: communication and problem solving
Benefits
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
