Customer Service Sales Support

Bake n Joy Foods Inc•North Andover, MA

9h•$20 - $27•Onsite

About The Position

As a key member of the Customer Service department, the Customer Service Sales Support role is responsible for ensuring customer satisfaction by providing timely and professional support. This role involves close collaboration with internal teams, including Sales, Brokers, Production, Quality Assurance, Warehouse, and Transportation, to efficiently process and manage customer orders. The goal is to build and maintain strong customer relationships while ensuring the accurate and timely fulfillment of customer needs.

Requirements

High school diploma or equivalent.
Minimum of 2 years of customer service experience (call center experience is a plus).
Experience with order entry systems in a manufacturing environment.
Strong organizational skills with the ability to multitask effectively.
Advanced proficiency in Microsoft Office (Word & Excel).
Working knowledge of standard order entry software in a manufacturing environment.
High attention to detail and commitment to accuracy.
Excellent interpersonal skills for effective communication with internal and external customers.
Ability to thrive in a fast-paced environment.
Professionalism in all customer interactions.
Effective telephone skills with active listening capabilities.

Nice To Haves

Additional training in customer service or order management.
Familiarity with JD Edwards Enterprise One and iTrade software.
Previous experience in the food manufacturing industry.

Responsibilities

Receive and process customer orders via telephone, fax, email and electronic data transmission.
Accurately price and input orders into the JD Edwards Enterprise One system.
Process order confirmations via EDI and/or Email order acknowledgments to customers, sales representatives, and brokers, confirming purchase orders, pricing, delivery dates, and additional information.
Coordinate with the Production Master Scheduler to ensure timely manufacturing and shipment of customer orders.
Proactively address and resolve customer complaints related to products, inventory, and shipments.
Provide timely responses to customer inquiries and requests.
Support Sales staff in fulfilling customer needs and maintaining strong customer relationships.
Collaborate with Quality Assurance to ensure products meet standards and are ready for shipment.
Work with the Transportation department to schedule carrier deliveries in line with customer due dates, and obtain Proof of Delivery as needed.
Maintain contract price files and monitor credit holds to ensure timely order releases.
Manage and monitor forecasts for assigned accounts using Sales Discovery or Hubble Software.
Enter credits daily and at month-end; generate and distribute the Invoice Register Report to the Executive Group.
Coordinate sample orders to maximize efficiency and cost savings.
Utilize SPS and iTrade software to manage EDI customer orders.
Work with IT on the setup of new EDI customers.
Enter customer returns into the system and coordinate with warehouse staff.
Research and resolve customer deductions related to samples, damages, etc., and communicate with buyers as needed.
Notify Inventory Control of any customer mis-picks that could affect on-hand inventory quantities.
Understand and follow all safety rules and procedures at all times.