Customer Service Retention and Collections Agent Royal Palm Beach

$33,280 - $35,360/Yr

Wellness Research And Consulting - Royal Palm Beach, FL

Full-time - Entry Level

Onsite - Royal Palm Beach, FL

About the position

The Customer Service Retention and Collections Agent role involves managing customer interactions through phone calls, live chat, and email inquiries. The primary focus is on retaining customers by resolving payment issues and ensuring successful order completions. This position requires strong communication skills, a positive attitude, and the ability to handle a high volume of calls in a fast-paced environment.

Responsibilities

• Place and answer 100+ outbound/inbound phone calls daily.
• Ensure collection of past due customer accounts from inception to account resolution.
• Notify customers of outstanding balances and research payment discrepancies.
• Document actions taken and ensure timely follow-up on past due accounts.
• Work closely with the Finance and Operations team for accurate reporting.
• Provide overflow support for internal and external customer support lines.
• Display tact and diplomacy in resolving collections issues.
• Attend regular motivational meetings with your supervisor.
• Process tickets and return orders for customers on a daily basis.
• Respond to chat inquiries and perform data entry of customer orders/information.

Requirements

• Minimum of three years of sales experience.
• Strong communication skills and a clear speaking voice.
• Proficiency in Microsoft Office and data entry.
• Ability to multi-task and work in a fast-paced environment.
• Previous experience in a high-volume sales and inbound call center.

Nice-to-haves

• Experience with ZenDesk and WooCommerce.
• Medical office experience.

Benefits

• Paid training
• Health insurance
• 401(k) Retirement Savings Program with dollar-to-dollar match
• Vacation and sick time after 90 days
• Employee discounts at Dr. Sears' clinic and on all products
• Fully paid gym membership
• On-site exercise equipment and training program