Customer Service Retention and Collections Agent Royal Palm Beach

$33,280 - $35,360/Yr

Wellness Research And Consulting - Royal Palm Beach, FL

Full-time - Entry Level

Onsite - Royal Palm Beach, FL

11-50 employees

About the position

The Customer Service Retention and Collections Agent role involves managing high-volume customer interactions through calls, chats, and emails. The primary focus is on retaining customers by resolving payment issues and ensuring timely follow-up on outstanding balances. This position requires a positive attitude, strong communication skills, and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Place and answer 100+ outbound/inbound phone calls daily.
• Ensure collection of past due customer accounts from inception to account resolution.
• Notify customers of outstanding balances and research payment discrepancies.
• Document actions taken and ensure timely follow-up on past due accounts.
• Work closely with the Finance and Operations team for accurate reporting.
• Provide overflow support for internal and external customer support lines.
• Display tact and diplomacy in resolving collections issues.
• Attend regular motivational meetings with your supervisor.
• Process tickets and return orders for customers on a daily basis.
• Respond to chat inquiries and perform data entry of customer orders.

Requirements

• Minimum of three years of sales experience.
• Excellent oral communication skills and the ability to speak clearly over the phone.
• Proficiency in MS Office and computer/data entry skills.
• Previous experience with Zendesk and WooCommerce is a plus.
• Ability to multitask and work in a fast-paced environment.

Nice-to-haves

• Experience in a high-volume sales and inbound call center atmosphere.
• Previous outbound phone collections experience.

Benefits

• Employee discount
• Paid training
• 401(k) Retirement Savings Program with a dollar-to-dollar match benefit
• Vacation and sick time after 90 days
• Medical benefits with three options after 90 days
• Discounts at Dr. Sears' clinic and on all products
• Fully paid gym membership
• On-site exercise equipment and training program