GoGlass - Lewes, DE

posted 3 days ago

Full-time - Entry Level
Lewes, DE

About the position

At Go-Glass, our Customer Service team is at the core of each interaction with our customers as they are the first line of contact. Whether assisting customers with scheduling a new appointment, taking payments, or simply answering a customer's questions, our goal is to Make Every Interaction Count! We are looking for an enthusiastic individual to join our team. You should be polite, reliable, knowledgeable, and adaptable. You will be the liaison between our company and its current and potential customers. The successful candidate will be customer-focused, detail oriented, and efficient. You should be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. Customer Service Representative will perform a variety of functions to assist customers who contact the company via phone, e-mail, or in-person. Many of these functions are sales-related including providing quotes, creating work orders, and processing low complexity invoices. In this position, other office functions tracking supplies, answering phones, and maintaining the customer showroom.

Responsibilities

  • Deliver a consistent and high-level of customer service to all Go-Glass customers through all forms of communications/interactions.
  • Manage accounts receivables for the location in cooperation with the manager as needed.
  • Answer the phone professionally and assist those customers promptly.
  • Assist walk-in customers with questions, service requests, and product/service selection for low complexity home and auto products in a polite and professional manner.
  • Accept payments and place customer orders in the computer system.
  • Identify and work to resolve customers issues, but escalate issues to Manager as needed.
  • Provide product and service information to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Recognize, document, and alert the Office Manager of trends in customer calls.
  • Follow-up customer calls where necessary.
  • Learn Go-Glass' mission, core values, services, products, policies, and operational procedures.
  • Follow all companywide standard operating procedures (SOPs).
  • Maintain an organized filing system for sales, purchasing, administrative, and other documents.
  • Maintain a clean and professional customer showroom.
  • Other duties as assigned by at the discretion of management.

Requirements

  • High school diploma or equivalent required
  • At least one year of customer service experience
  • At least one year of administrative and clerical experience required.

Nice-to-haves

  • High learning agility and willingness to self-educate.
  • Exceptional interpersonal skills, customer service, active listening, and verbal and written communication, professional phone voice.
  • Service-oriented and able to resolve customer grievances and diffuse possible tense situations.
  • Proficient computer and typing skills with the ability to learn new software systems, and practices
  • Ability to multi-task, set priorities and manage time effectively.
  • Build an understanding of company products, services, and policies.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • Ability to use/read a measuring device such as a tape measure.
  • Excellent organizational skills and attention to detail.
  • Proficient with Microsoft Office Suite and related software.
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