GoGlass - Lewes, DE
posted 3 days ago
At Go-Glass, our Customer Service team is at the core of each interaction with our customers as they are the first line of contact. Whether assisting customers with scheduling a new appointment, taking payments, or simply answering a customer's questions, our goal is to Make Every Interaction Count! We are looking for an enthusiastic individual to join our team. You should be polite, reliable, knowledgeable, and adaptable. You will be the liaison between our company and its current and potential customers. The successful candidate will be customer-focused, detail oriented, and efficient. You should be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior. Customer Service Representative will perform a variety of functions to assist customers who contact the company via phone, e-mail, or in-person. Many of these functions are sales-related including providing quotes, creating work orders, and processing low complexity invoices. In this position, other office functions tracking supplies, answering phones, and maintaining the customer showroom.