Customer Service Representative

NAPA Auto Parts - Middle City East, PA

Full-time - Entry Level

Middle City East, PA

Motor Vehicle and Parts Dealers

About the position

The Customer Service Representative plays a crucial role in fulfilling customer orders and managing incoming inquiries. This position involves direct interaction with customers to provide product information, process orders, and maintain customer relationships, all while ensuring profitability for the company.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory, or supplier inventory.
• Determines the most cost-effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders and may pull inventory and prepare orders for shipment to customers.
• May handle customer returns.
• Performs other duties as assigned.

Requirements

• Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems, and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Benefits

• Healthcare coverage options
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay