Customer Service Representative

$37,731 - $52,000/Yr

Neotecra - Hoffman Estates, IL

Full-time - Entry Level

Hoffman Estates, IL

Professional, Scientific, and Technical Services

About the position

The Customer Service Representative at Neotecra INC is responsible for managing customer inquiries, creating quotes and orders, and ensuring timely and accurate processing of customer requests. This role involves tracking shipments, providing documentation, and assisting with various administrative tasks to support the customer service team and enhance operational efficiency.

Responsibilities

• Create quotes and orders per customer requests in a timely and accurate manner.
• Answer customer inquiries on open orders and shipment status, providing tracking information as requested.
• Track shipments that are invoiced at delivery and remove billing blocks to facilitate invoicing.
• Send requested documentation such as MSDS sheets, import/export reports, and commercial invoice copies.
• Follow up on open RMAs, credits, debits, and consignments, updating equipment records with warranty information.
• Assist in researching information needed for collection purposes related to quotes, orders, and POs processed.
• Complete projects as assigned and provide backup for other team members.

Requirements

• BS/BA Degree in a business/financial area or equivalent experience preferred.
• Minimum 1-2 years of similar job experience or office administration experience.
• Strong communication skills and excellent interpersonal skills required.
• Excellent oral and written communication skills.

Nice-to-haves

• Bi-Lingual (English/Spanish) beneficial.
• Proactive and collaborative team player.

Benefits

• Competitive hourly pay ranging from $18.14 to $25.00 per hour.
• Full-time contract position with expected hours of 40 per week.