Customer Service Representative

$54,400 - $72,500/Yr

International Paper - Santa Fe Springs, CA

Full-time - Entry Level

Santa Fe Springs, CA

10,001+ employees

Paper Manufacturing

About the position

At International Paper, you control your destiny. We offer challenging assignments and total rewards in countries around the world. When we say infinite possibilities, we mean it. Apply now and join a community that improves people's lives, the planet and our company's performance by transforming renewable resources into products people depend on every day. The Customer Account Coordinator I acts as the primary point of contact to International Paper's customers and is entrusted to ensure that our customers receive a world-class customer experience. This role is a key member of the site's team to meet or exceed customer expectations and business objectives.

Responsibilities

• Acts as the primary point of contact to International Paper's customers.
• Convert customer purchase orders to manufacturing production orders.
• Ensure raw materials and tooling are ordered to support production.
• Communicate with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.
• Track customer account credits and debits.
• Maintain customer orders and sales data and generate reports upon request.
• Monitor and manage customer inventory levels.
• Investigate and resolve order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.
• Setup and maintain customer's profile to ensure proper contact, billing and shipping/delivery information.
• Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance.
• Diligently participate in a Customer Account Coordinator training program.

Requirements

• 2 years of applicable experience (industry experience strongly preferred) with a high school diploma or GED.
• Ability to perform basic math functions such as working with fractions and percentages.
• Proficiency in Microsoft Office products, specifically Excel and Word.
• Outstanding communication skills, written and verbal.
• High level of computer literacy enabling applicant to learn a variety of proprietary software systems.
• Customer Focus.
• Attention to detail.
• Integrity and Trust.
• Perseverance.
• Composure.

Benefits

• Medical, Dental, Life insurance.
• Flexible Spending Accounts.
• Short-term and Long-term Disability.
• 401(k) with company-funded retirement contributions.
• Paid Time Off.
• Education & Development (including Tuition Reimbursement).
• Student Loan Repayment Assistance.
• Voluntary Benefits including insurance for home, auto, vision and pets.