Customer Service Representative HVAC Plumbing

PV Heating, Cooling & Plumbing•Atlanta, GA

7d•Onsite

About The Position

Join the team at PV Heating, Cooling & Plumbing as our next Customer Service Representative! In this vital role, you will be the voice of our company, delivering top-notch support to our homeowners while managing ServiceTitan accounts and coordinating HVAC and plumbing appointments to ensure a seamless service experience. $500 Sign on Bonus!!! Our Ideal Candidate: You are a dependable, team-oriented professional with previous HVAC or plumbing CSR experience. You thrive in fast-paced environments and possess the sharp analytical skills and attention to detail needed to manage complex scheduling. As a proactive self-starter with a "can-do" attitude, you are eager to grow with a company that is deeply committed to innovation, continuous training, and outstanding customer care. Hours: Full-Time & Part-Time available! 8am-5pm, 10am-7pm or 11:30a-8:30p In-Office Position

Requirements

Previous HVAC / Plumbing CSR Experience (Required)
Excellent communication skills, including active listening
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Must be highly organized with good attention to detail and follow-through
Ability to perform multiple tasks in a fast-paced environment
Geographical knowledge of service area/or map-reading skills
Team player working in a team environment
High school diploma or equivalent

Nice To Haves

Previous HVAC or plumbing CSR experience

Responsibilities

Interacting with customers via telephone and email to provide expert support and information on our premium services.
Executing a minimum of 100 outbound calls per day to follow up on leads, schedule maintenance, and ensure customer satisfaction.
Properly creating and managing all customer service agreements and completing all daily "Tasks" within the ServiceTitan platform.
Coordinating complex appointments, including consultations, service calls, assessments, and maintenance visits, to optimize our technicians' routes.
Fielding customer questions and complaints with a "can-do" attitude, resolving issues personally or forwarding them to the appropriate specialist when necessary.
Keeping meticulous records of customer interactions, including details of inquiries, complaints, and comments to ensure a seamless history of care.
Assisting with back-office tasks such as dispatching, inside sales support, and collecting payments.