Customer Service Representative
About The Position
Are you faster than a speeding bullet? Stronger than a locomotive? Leap tall buildings in a single bound? If so, then the Blindster Bunch wants YOU! Superpowers required: Strong ability to make people smile, possess mad interpersonal skills, and be passionate about helping others! Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal. Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around. Build relationships with customers through open and honest communication. Handle customers complaints effectively and provide appropriate solutions or alternatives Follow communication procedures, guidelines, and policies. Stay up to date with new and enhanced products
Requirements
- 3+ years of Customer Service experience (preferred but not required)
- 2+ years of Call-Center experience (preferred but not required)
- High School Diploma or GED
- Ability to adapt to a changing environment and handle multiple priorities
- Excellent writing and analytical skills
- Fluent in English (Spanish is a plus, but not required)
- Ability to type approximately 35+ words per minute
- Experience with Microsoft Word
- Experience with Microsoft Excel
- Experience with Microsoft Outlook
Nice To Haves
- Experience with Microsoft Teams
- Experience with TalkDesk software
- Experience with PureChat software
- Experience with ZenDesk software
- Experience with ePic software
Responsibilities
- Effectively manage and respond to high volumes of support phone calls, tickets, and/or chats submitted via email or through our support portal.
- Provide helpful, knowledgeable, and timely support to our customers, striving to provide the correct solution the first time around.
- Build relationships with customers through open and honest communication.
- Handle customers complaints effectively and provide appropriate solutions or alternatives
- Follow communication procedures, guidelines, and policies.
- Stay up to date with new and enhanced products
Benefits
- Paid Time Off
- Paid Sick Leave
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flex Spending Account
- 401(k) plan + employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
