Customer Service Representative (Flexible Working Hours)
About The Position
Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us! As the first point of contact for our clients, you will set the tone for our hospital’s commitment to excellence. The ideal candidate is poised, compassionate, and able to manage multiple priorities with grace. You will handle client communications, appointment coordination, and administrative tasks that ensure the seamless operation of our hospital. We’re currently sniffing out our next Customer Service Representative at Ortega Animal Care Center At Ortega Animal Care Center, we take pride in providing exceptional veterinary care with compassion, professionalism, and attention to detail. We are seeking an experienced and polished Client Service Representative (CSR) to join our dedicated team and help us deliver customer excellence with each client and patient.
Requirements
- Previous experience in a client service role (veterinary or healthcare preferred)
- Exceptional communication, interpersonal, and organizational skills
- Strong attention to detail and ability to multitask in a fast-paced environment
- Proficiency with computers and, ideally, practice management software
- A professional appearance and demeanor, with genuine compassion for pets and their owners
Responsibilities
- Welcome clients and patients with warmth, professionalism, and empathy
- Answer phone calls and emails promptly while providing accurate information
- Manage appointment scheduling and maintain efficient client flow
- Process payments and maintain precise client and patient records
- Collaborate closely with veterinarians and medical staff to support patient care
- Handle client concerns with discretion, understanding, and problem-solving skills
- Uphold our hospital’s standards for client confidentiality and service excellence
Benefits
- Full- Time health benefits
- 401k
- Discounted Pet Insurance
- Opportunities for professional development and continuing education
- Employee discounts for veterinary services and products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
