Customer Service Representative (Remote - Edmonton, Alberta)

Go Auto • Edmonton, AB

4d • Remote

About The Position

We’re looking for customer-focused individuals to join our team as a Customer Service Representative with Go Auto. This is a fully remote position after training, giving you the flexibility to work from home while supporting customers across our dealership network. Training is completed in person at our Edmonton office: 16830 107 Ave NW, Edmonton, AB. This involves full-time paid training for 3 weeks, Monday to Friday. After training, the role transitions to 100% remote.

Requirements

• Strong communication and customer service skills
• Comfortable working independently in a remote environment
• Organized and detail-oriented
• Positive attitude and team-first mindset
• Ability to multitask and adapt in a fast-paced environment
• Strong computer skills and comfort learning new systems
• Previous customer service, call centre, administrative, or dealership experience is an asset

Responsibilities

• Support customers with Sales and Service inquiries
• Follow up with guests after vehicle service appointments
• Help create a smooth and positive customer experience
• Track customer interactions and appointment details accurately
• Work closely with dealership teams to ensure excellent communication and follow-through
• Provide professional, friendly, and solution-focused support
• Promote dealership services and amenities when appropriate
• Maintain a high level of attention to detail with every customer interaction
• Support the team in achieving customer satisfaction goals and maintaining a positive guest experience

Benefits

• Fully Remote Work
• Health and Dental Benefits
• Health spending account
• Employee Investment Program
• Vacation Time That Grows With You
• Learn and Grow
• Career Advancement Opportunities
• Positive Team Environment
• Giving Back Matters

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed